Return, Refund & Exchange Policy

Contact Us First

Because our products are made to order, we only accept returns, refunds, or exchanges for items with confirmed quality issues, including damage, printing defects, or receipt of an incorrect item.

All return, refund, and exchange requests must be submitted to our customer service team at support@wildmisfit.com before any item is returned.

Please include the following information in your email:

Your order number
A description of the issue
Clear photos or videos showing the problem
A photo of the shipping label, if applicable

Do not return any item without prior authorization from our customer service team. Unauthorized returns may not be accepted or refunded. The return address will be provided after your request has been reviewed and approved.

Return Eligibility

You may submit a return, refund, or exchange request within 14 days of receiving your order.

To qualify:

The item must have a confirmed quality issue, such as damage, a printing error, or an incorrect item.
The item must be unused, unworn, unwashed, and in the same condition in which it was received.
The request must be reviewed and approved by our customer service team before the item is returned.

Non-Returnable Items

We do not accept returns, refunds, or exchanges for:

Incorrect size selection or fit issues
A change of mind or personal preference
Custom-made or personalized products without quality issues
Items that have been worn, washed, altered, damaged, or used
Requests submitted more than 14 days after delivery
Minor color differences caused by lighting, screen settings, photography, or production processes

Each order is custom-made according to the information submitted at checkout. Please review the product details, personalization information, and size chart carefully before placing your order.

Washed T-Shirt Color Disclaimer

Washed T-shirts may vary slightly in color because of the garment-washing and dyeing process. The actual color may differ from the product images. These natural color variations are not considered product defects.

Exchanges

Exchanges are only available for items with confirmed quality issues or when an incorrect item has been sent.

All exchange requests must first be approved by our customer service team. Once approved, we will provide further instructions regarding the replacement or return process.

Return Shipping Costs

If the return or exchange is caused by an error on our part—such as a damaged, defective, misprinted, or incorrect item—we will cover the applicable return or replacement shipping costs.

If a return is accepted for another reason, the customer will be responsible for the return shipping cost. The exact cost will depend on the shipping carrier selected by the customer.

We do not charge a restocking fee for approved returns.

Refunds

Once an approved return is received and inspected, we will notify you by email whether your refund has been approved or rejected.

If approved, the refund will be issued to your original payment method within 7 business days. The time required for the refund to appear in your account may vary depending on your bank or payment provider. Original shipping fees are non-refundable unless the return is caused by an error on our part or otherwise required by applicable law.

Late or Missing Refunds

If you have not received an approved refund:

Check your bank or payment account again.
Contact your credit card company or payment provider, as processing may take additional time.
Contact your bank to confirm whether the refund is still pending.

If you have completed these steps and still have not received your refund, please contact us at support@wildmisfit.com.

Policy Interpretation

WildMisfit reserves the right to review each request individually and to make the final determination regarding eligibility under this policy, to the fullest extent permitted by applicable law.

We also reserve the right to interpret, update, or modify this policy when necessary. Nothing in this policy limits any mandatory consumer rights provided under applicable law.

For all return, refund, or exchange inquiries, please contact:

Email: support@wildmisfit.com